How we look after your data

Futureproof is a project that aims to accelerate the local demand and supply-chains for low carbon retrofit throughout the West of England, this involves working with homeowners to provide home energy advice and energy efficiency services, as well as local builders and contractors to develop low carbon skills and knowledge.

Futureproof retrofit services are delivered by the Centre for Sustainable Energy, with training and skills development delivered by The Green Register.

The Centre for Sustainable Energy collect your data when you contact Futureproof for advice on improving the energy efficiency of your home. When you request information on receiving training, we will pass your request along to The Green Register.

We only ask for the information that we need to help you. We understand how important it is that your information is kept safe and we want it to be easy for you to understand how we use it, so if there’s anything here you don’t understand pleased just get in touch with our team at

Who are we?
We are the Futureproof team who are employed at the Centre for Sustainable Energy (CSE). CSE is a registered charity (number 298740) we are registered with the ICO (number Z7115671). Our address is St James Court, St James Parade, Bristol, BS1 3LH. The Centre for Sustainable Energy run the Futureproof service.

Collecting your data

In order to provide you with high quality advice or help you access our training we’ll need to ask for some personal details (such as contact details). We might collect this information.

  • When you fill out a form on this website
  • Over the phone when you call and leave a message for us on 0800 038 5007 
  • When you fill out a paper form at an event

At the point that we ask for your details we’ll explain what we’ll do with that information and why we need it. If, after you’ve received advice from us you would rather we didn’t keep this information and would like us to delete it, you can let us know by emailing

Why do we need your data?

For homeowners, we need certain information to give you comprehensive advice and support on how to improve the energy efficiency of your home. Exactly what this involves depends on the stage you are at with your project and what you want us to help with.

To help us establish what stage you are at with your plans and understand the requirements of your home, you will be asked to complete our homeowner survey, and our surveyors request further information when they visit you – this helps us tailor advice on what type of approach to take to your retrofit.

For builders & contractors, The Green Register will ask you for contact information and company name. This enables them to assess your training needs and understand how they can best support you.

Once you have undertaken Futureproof training you will be added to our FAB (Futureproof Associate Builder) listings page, which we send to clients who may need services of builders trained in sustainable construction.  You can create a password protected account to create your listing and can control the information you provide on your listing as well as access, update and delete your profile at any time, or contact us at for your details to be updated.

Contractors signing up to a direct referral partnership agreement with us will need to sign a code of conduct and a data sharing agreement, as well us providing us evidence of insurance and accounts, so that we can share householder details directly with you.

Data Futureproof or The Green Register might ask for in providing advice or training


  • Your name, contact details and address
  • Information about your home – for example the age, physical composition, architects drawings of proposed improvements, general condition, energy efficiency measures installed and type of fuel used
  • Information about your available budget for home improvements

Builders & contractors:

  • Your name and contact details
  • Your company details
  • Information around sustainable training modules undertaken
  • Information about experience in sustainable building

Why do we ask for this?

We ask for your name, contact details and address so that we can keep in touch with you about your project and look up further information about your property such as EPCs.

The information we ask for about your home and budget enables us to understand the needs of your home and provide tailored support to help maximise the benefit you receive from undertaking work to improve it’s energy efficiency.

Builders & contractors:
When you fill in a web form through our website, your personal data is stored securely in Wordpress, which has certified its compliance with the EU-U.S. Privacy Shield Framework.

We ask for your name, contact and company details so that The Green Register can keep in touch with you about upcoming training.

We ask for information about your level of experience and areas of interest around sustainable building to help tailor suggestions for training as well as to create your profile listing.

Storing your data

When you fill in a web form through our website, your personal data is stored securely in Wordpress for 12 months before being automatically deleted. WordPress has certified its compliance with the EU-U.S. Privacy Shield Framework.

Sometimes we will need to contact you with general service updates or to ask for your feedback, though you can let us know at any time if you would prefer not to receive these emails by reply.

Whether you request advice online, face to face or over the phone we will log all your information, correspondence and notes about your project into our secure database.  We will only use this data to follow up with you about your project, or offer you additional support when we are able to do so.

Builders & contractors:
We also store your information in a protected document with access restricted solely to the Futureproof team within CSE and The Green Register.

In general, we will keep your data for up to five years from the last contact we had with you. After this it will be shredded, if it is in paper form, or deleted if it is digital.

If we need to share your data


We may need to share the information you have given us with approved third parties. If this is the case we will always ask your permission to do so in advance. We may share your information with:

  • Futureproof energy efficiency installers – if you require single energy efficiency measures in your home, with your agreement, we may pass on your details to installers and ask them to contact you to give quotes or arrange for installation, we will provide you with the details of the contractors we have referred to. For example solar PV or air source heat pump installers.
  • Third parties who have provided funding for you to receive a discounted Futureproof service – occasionally we are able to offer discounts through third party funders or partners.  Sometimes, funders helping us to discount our services may require us to share information with them about how the project they are funding is going. If we are required to share your information as part of the conditions of receiving your discount, this will be made clear as part of the terms and conditions of your discounted purchase. Usually information shared for this purpose in anonymised.  We will ask you if you agree to your contact details being passed on to any research companies who are evaluating Futureproof, and you’re under no obligation to do so. The company will only contact you for the purpose of evaluation and you are under no obligation to take part in the evaluation when contacted.

When we share your data for the reasons described above we will have checked that the organisation we are sharing it with are going to keep it safe, and will only use it for the reasons we have specified. We check that they are compliant with the law that describes how personal data should be protected (the General Data Protection Regulations).

In a few very unlikely situations we might process your data without your permission, for example:

  • To comply with the law or to defend our legal rights.
  • To protect someone’s life – this is called ‘vital interests’.

We’re happy to help with any questions about your data

When you contact the Futureproof team for advice either in person at an event or through our website, email or voicemail service, we’re processing your data on the lawful basis of legitimate interests

That means that at any time you can ask us to:

  • Tell you what information we have about you
  • Update or correct your information
  • Delete your data
  • Stop using your data in a certain way

If you ask us to do this, we’ll respond to your request within 30 days and we won’t charge you.
If you aren’t happy with how we have used your data, you can make a complaint.
You can also raise your concern with the Information Commissioner’s Office.

Last reviewed: 30/08/2023

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This website uses cookies to improve your experience. We’ll assume you’re ok with this, but you can opt-out if you wish.
Got it, thanks.